Help
Frequently asked questions.
Quick answers about ordering, paying, delivery and returns. Can't find what you need? Message us on WhatsApp.
Where is the shop?
We are in Assakae, Takoradi, Western Region, Ghana: UNN. House, close to Assakae Christian Faith. GhanaPostGPS: WS-634-1036. We are open Monday to Saturday, 8:30am to 7pm.
Do you hold your own stock, or is this dropshipping?
We do not dropship. Jana buys her stock herself and sells it from her shop in Takoradi, so what you see on this website is stock we have. You are welcome to visit the shop in person.
How do I order?
Browse the shop, choose your size, add the item to your bag and go to checkout. Enter your name, phone number, email and delivery address, then pay securely with Paystack. You will see an order confirmation with a receipt you can download.
How can I pay?
You pay online before delivery, with Mobile Money or card through Paystack. We do not offer pay on delivery.
Is it safe to pay on your website?
Payments are handled by Paystack, a well-known online payment provider. Your card details and Mobile Money approval are handled on Paystack's own secure page. We never see or store them.
Do you deliver nationwide?
Yes, we deliver to every region of Ghana. A delivery fee applies, and the fee depends on your location.
When do you deliver?
We deliver on Tuesdays and Fridays. Orders are delivered on the next Tuesday or Friday after your order, usually within 1 to 4 days, depending on when you place your order.
How much is delivery?
The delivery fee depends on where in Ghana you are. Message us on WhatsApp with your location if you would like to know before you order.
Can I return something?
Yes, but only within 24 hours of receiving your order, so please check your items as soon as they arrive. Message us on WhatsApp to start a return. Returns requested after 24 hours cannot be accepted.
Can I cancel my order?
Message us on WhatsApp as soon as you can. Whether we can cancel depends on whether your order has already been sent out.
How do I contact you?
Call or WhatsApp 050 696 5045, email janabossman789@gmail.com, or message Jana's luxurie on Instagram, TikTok or Snapchat.
What do you do with my personal information?
We only use your name, phone number, email and address to process and deliver your order. See our Privacy Policy for details.
Still have a question? Message us on WhatsApp.